[BROADTIME STORES]- Broadtime - Important Note on Shipping - Dec 9, 2020

Greetings, everyone. 

Hope the week is going well. 

With the holiday rush upon us, we've received lots of questions about shipping, including why items are delayed with the postal service. 

We're hoping this note will clear up any confusion you may have, and we also wanted to inform you of some important updates on shipping options available on your sites. 

We know it's imperative for your customers to receive items from your store in a timely manner, especially this time of year. 

More details are below. 

Stay healthy, happy selling, 

Jon, Chris, Sammy and all of us here.

In this email:

  • Important Note on Shipping 💥
  • Broadtime Manual + Newsletter Archive 

• Important Note on Shipping 💥

USPS and all delivery services get backed up this time of year and that is especially true in 2020, with more people buying online due to the pandemic.

If the default shipping option on your site is set to Media Mail, your customers might experience delays in not only received packages, but getting updates from the postal service (e.g. they get a notification that a label has been created, but no further updates for days or weeks).

This is because Media Mail packages are the lowest priority items for USPS. Unfortunately, due to the volume of mail and circumstances surrounding the pandemic, delays are generally expected for ALL items right now, but especially those going out via Media Mail. These Media Mail packages might sit for a while before they are processed or only scanned at the destination hub. Please see the below chart from the USPS for information on ship times

To help ensure your customers received items purchased from AEC through your sites promptly, we recommend sending all items via USPS First Class/Priority Mail.

**We took time yesterday and ensured that First Class/Priority Mail is set up as an option on all Broadtime sites if you didn’t already have it set up.**

We set the default pricing to $8.25 + a $1.50 vinyl surcharge to ensure hard costs are covered for shipping any vinyl to customers from AEC. Shipping one vinyl record via First Class/Priority is $9.62 with handling.

We highly recommend that you encourage customers to choose the First Class/Priority Mail option to help increase the chances their items arrive on time. You may want to consider adding a note to your checkout page informing customers that selecting First Class/Priority Mail greatly increases the likelihood their shipment arrives in time for the holidays. (under Site Settings - > e-commerce -> checkout disclaimer)

If you would like to disable Media Mail and ensure First Class/Priority is the only option, you can make Media Mail only available for a high-dollar amount, say $500 or greater. 

We don’t want to delete Media Mail as an option entirely, as it impacts past orders but that method will keep it greyed out as an option.

There are always some hiccups with shipping this time of year, but we want to do everything possible to help you serve your customers well and ensure they have happy holidays with new products from your store.

We're always here to help or answer any questions you may have. As a reminder, the quickest way to get a response from us to emailing support@broadtime.com 

Remember this email from last week:

Broadtime Manual + New Features

Our customers often forget that we have a manual for how to do some common tasks with our products. We have added some BRAND NEW content for ORDER PROCESSING now with VIDEO WALKTHROUGH TUTORIALS. 
Our newest sections are the Importing Inventory and Asset Specs.
You may explore solutions at your convenience using the manual. Remember we are here for you for support at any time!
Please email any suggestions you have to continue to improve the Manual.