This catches you in a precarious timing (possibly on purpose) where the record has most likely shipped from AEC. Either he is getting his allotment of records and then requesting to cancel the order, or he is trying to cancel when it’s difficult for us to stop the record because it's already shipped, which leaves him getting his refund AND the record.
I'm estimating that he is canceling 1 out of every 3 records and has placed in excess of 50 orders of high demand preorders.
He has orders for Britney, Shawn Mendes and McCartney exclusives. He has canceled Britney and Mendes orders so far, so we are expecting the same for McCartney. These are all sold out records that he is likely going to flip, esp. with an email like “crispybuys@gmailcom”
You have the ability to ban a user both in Tuneportals and in Stripe.
If it comes to it, we will work to ban him throughout.
Right now, I want everyone to be aware and figure out your response when he requests a cancelation the week of release.
My suggested reply is, "No we cannot cancel the record the week of release. Once you receive the record, you can call back and request a return, and when we receive it back, we will credit you."
I don’t want you to get into a position where he will dispute charges, that's expensive and never goes well.