• AEC Preorder Submission - Ship to Store
We’re excited to roll out an important new capability and procedural change when submitting preorders that you are planning to fill in your store through AEC.
Orders submitted for direct consumer fulfillment are NOT CHANGING at all. This is a new capability intended for "in-store pickup" or store order fulfillment by you to send to the customer.
Moving forward, anytime you have a preorder to place with Alliance that was placed in Tuneportals for in-store fulfillment, please start putting simply the word "Broadtime" as the PO number.
Again, instead of assigning your own PO at Alliance and via WebAMI shelf, simply write “Broadtime” only and no other information for the PO when you have sold preorders through Broadtime.
This will help AEC when it comes to fulfilling website-placed preorders with your stores, as they’ll be able to easily sort by "Broadtime" and see which orders are coming from the Tuneportals system.
Why does this help? If quantities of a release are at a premium and allocations are necessary on the Alliance side, they will seek out Broadtime orders and seek to prioritize based upon us cutting them off at the appropriate time. This helps stores that wish to fill or have in-store pickup options to be included in our allocation.
While we won’t ever be able to guarantee 100% of sales, switching to this system, will increase the likelihood your customers will receive the product they’ve ordered if any title gets cut off due to a high volume of sales.
Of course, if you are ordering from someplace other than Alliance then this wouldn't apply.
If you have questions on this or need us to walk you through the steps, don’t hesitate to reach out to us at support@broadtime.com.
We’re always here and happy to help.
P.S. We are working on a feature that prevents preorder submission via our platform once it's been cut off for a particular title. This would need to apply to POs as well.
