[BROADTIME STORES] - Painted Shield Delay, Fraud Prevention, New Store Survey Reminder, Social Media Assets, What's New This Week, and More - June 23, 2022

 

Greetings everyone, 

An FYI that there may be some delays in shipping one of the more popular releases that is streeting tomorrow. More details are below. 

Don't forget, we're still collecting responses in a new store survey (seven quick, multiple-choice questions) that will help us glean more insights into your business to hopefully better serve you with future updates. If you can take a few minutes to answer the survey, which is linked here and below, it would be hugely helpful. 
 

As always, we have our list of social assets currently available,
newly featured preorders, what's streeting this week and titles we're currently blocking across our sites.

If you have questions this weekend or at any point, we're always here to help. Remember to shoot a note to support@broadtime.com so that your note goes to multiple members of our team. 

Music matters!
Jon and the Broadtime team


In this email:

  • Painted Shield Delay 🕖
  • NEW Fraud Prevention tools and info 🛑
  • Store Inventory and POS Survey ✍️
  • Search Features for Orders 🙋‍♂️🍎
  • Newly Announced Featured Preorders 
  • What's New: June 24, 2022 🆕
  • Social Media Content Currently Available 📱 
  • Preorders off/blocked 🚫
  • Broadtime Manual + Newsletter Archive 

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Painted Shield Delay 🕖

The highly-anticipated second release from Painted Shield is due out tomorrow. This is Pearl Jam's Stone Gossard's side project with Mason Jennings that received acclaim for its debut album in 2020. 

We received word yesterday that Painted Shield 2 has yet to arrive at AEC's warehouse, so it will be delayed in shipping this week. This is one of our most-purchased preorders this week, so we wanted to make sure you're aware of these delays in case you have orders for the album and receive questions from customers. 

Let us know if you have any questions - support@broadtime.com 
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NEW Fraud Prevention tools and info 🛑

We recently encountered a frustrating and challenging problem with fraud, stolen credit cards and high-priced orders/items (in this case game consoles). While we were able to stop most of the orders and shipments, we still had some slip through the cracks. We have also seen large orders get placed to freight forwarders that look suspicious.

In an effort to arm you with more powerful fraud-prevention tools and keep orders like this from happening, we have instituted a report and "hold system" for large orders. Our data shows that 98% of all orders placed across Broadtime powered stores are below $190.

Going forward you will get daily reports of any order greater than $190 and it will not be submittable to AEC for fulfillment until you "Force Submit" and let us know you are submitting the order. We can then also go into AEC and release any hold on the order.

The email will come when you have these orders once every 4 hours representing orders placed in the past 24 hours, that way you will be alerted but it won't remain an ongong message for orders where you may be waiting on a preorder.

The email you get for any orders over $190 will look like this:

High Price Order Alert for [Store Name]

This order needs manual intervention due to its large price. If it looks suspicious to you, please cancel it to prevent this message from recurring. (4 hour interval on orders from the past 24 hours).

Please reach out to support@broadtime.com if you have any questions. Alternatively, if you are confident the order is legitimate, you may go ahead and submit it to AEC using the "Force Submit to AEC" button -- please do email support@broadtime.com when you do this. You may also fill it yourself from your own inventory if desired.

06/13/22 - 412748 - $473.52

The email report will cover the last 24 hours and run once every 4 hours until that order is resolved through submission, completion or cancelation or 24 hour window passing. 
 
Note: Broadtime will do our best to assist you in addressing any fraud situations. This includes how to provide the best proof to dispute any charges, but ultimately the responsibility falls to the store, the banks on Stripe, and their respective dispute resolution processes. Hopefully, these tools will be a big help to you.

Sidebar:
How to spot a freight forwarder: If you notice an order has an address and number that looks like an account number, for instance 24 Main Street #453456 either on the main address line or on its own line, that is an indicator that it's going to a domestic warehouse to be shipped overseas. Sometimes these are legitimate but also sometimes these are hard to prove disputed fraud orders. Handle with caution.
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Store Inventory and POS Survey ✍️


We really appreciate everyone who has taken a few minutes to fill out our latest survey about each of your inventory and point-of-sale systems. If you haven't yet, please take two minutes to answer these seven multiple-choice questions about your POS and inventory.

We're always looking for ways to potentially improve upon our offerings and ensure your web presence is a good complement to your brick-and-mortar store. 

Insights from this survey will help us continue to evolve Tuneportals and Broadtime services to better serve you. 

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Two Minute Clinic - Search Features for Orders 🙋‍♂️🍎

Bringing you some bite-sized training morsels for your busy life...

Search Features for Orders (finding what info you need, fast)
2 min clinic - Search Features

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Newly Announced Featured Preorders 

Below is a list of newly announced preorders that we are now featuring across your websites. 

Artist Title Street Date
Lizzo Special 07/15/2022
Paul McCartney McCartney I / II / III [3 LP Box Set] 08/05/2022
I Prevail TRUE POWER 08/19/2022
Brotherkenzie NATHAN 08/26/2022
Joni Mitchell Blue 11/11/2022

 

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What's New: June 24, 2022 🆕
 

These featured preorders come out Friday...whoop whoop...

Artist Title
Arooj Aftab Vulture Prince: Deluxe
Soccer Mommy Sometimes, Forever
Jack Johnson Meet the Moonlight
Conan Gray Superache

 

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SOCIAL CONTENT SHARING ASSETS Currently Available 📱
Remember, to add a tag for the artist and hashtag the album with your text posting for the best visibility... we have now added text and hashtags you may use.
Labels and Artists appreciate this coverage plus we have seen it really drives sales on your website.
Don't forget, these assets are now easily available with one click from your Admin Home. At the top left of the screen just under your store's logo, you'll see a link for "Social Media Assets" alongside a link to the store manual. This link will take you directly to any assets we currently have available and give you easy access to download them for use on your channels. 

New Social Media Assets Link
 
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CURRENTLY AVAILABLE SOCIAL MEDIA CONTENT: 


° TROMBONE SHORTY - Lifted 04-29

° HERMITDUE- Mirror Mountain 05-06

° THE WHO - Half Speed Masters 05-06

° EDDIE VEDDER - Ukulele Songs 05-06

° SHERYL CROW - Sheryl: Music from the Feature Documentary 05-06

° THE ROLLING STONES - Live at the El Mocambo  05-13

° 49 WINCHESTER - Fortune Favors the Bold 05-13

° FLORENCE + THE MACHINE - Dance Fever 05-13

° LYLE LOVETT - 12th of June 05-13

° MALLRAT - Butterfly Blue 05-13

° MANDY MOORE - In Real Life 05-13

° TANK AND THE BANGAS - Red Balloon 05-13

° THE BLACK KEYS - Dropout Boogie 05-13

° MAVIS STAPLES & LEVON HELM - Carry Me Home 05-20

° DEF LEPPARD - Diamond Star Halos 05-27

° ABBA - ABBA Album Box Set 05-27

° DARIUS RUCKER - #1's Volune 1 06-03

° BEN ZAIDI- Acre of Salt 06-03

° FRANK SINATRA - Watertown 06-03

° JASMYN - In The Wild 06-03

° POST MALONE - Twelve Carat Toothache 06-03

° S.G. GOODMAN - Teeth Marks 06-03


° CARRIE UNDERWOOD - Denim & Rhinestones 06-10

° ELTON JOHN - Madman Across the Water 06-10

° JOYCE MANOR - 40 Oz. to Freson 06-10 

° THE BEACH BOYS - Sounds of Summer 06-17 

° AROOJ AFTAB - Vulture Prince Deluxe 06-24

° CONAN GRAY - Superache 06-24

° JACK JOHNSON - Meet the Moonlight 06-24

° SOCCER MOMMY - Sometimes, Forever 06-24

° VARIOUS ARTISTS - Minions: The Rise of Gru 07-01

° NEW: NEIL YOUNG WITH CRAZY HORSE - Toast 07-08

° NEW: UB40 FEAT. CAMPBELL & ASTRO - Unprecedented 07-01



Check them all out on your own site with site-specific links for you.

https:// [yourstore]/SocialFeatures (This is the link now provided at the top of your Admin Home)
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Currently blocked:
 
UPC Artist Title Street Date Block Began 
602445768264 JACK JOHNSON MEET THE MOONLIGHT (IEX) 06/24/2022 06/22/2022
656605389875 MUNA MUNA 06/24/2022 06/08/2022
7331915024038 CRIMSON SHADOWS IT'S THE F******* SHADOWS! 07/01/2022 06/14/2022
634457812451 EARTH FULL UPON HER BURNING LIPS (GOLD & BLACK GALAXY VINYL) 07/01/2022 06/14/2022
809236166425 DREAM SYNDICATE, THE ULTRAVIOLET BATTLE HYMNS AND TRUE CONFESSIONS 07/01/2022 06/14/2022
634457812451 EARTH FULL UPON HER BURNING LIPS (GOLD & BLACK GALAXY VINYL) 07/01/2022 06/14/2022
848064013792

MINNELLI, LIZA

LIVE IN NEW YORK 1979--THE ULTIMATE EDITION 07/01/2022 06/14/2022
809236136077 PERE UBU THE MODERN DANCE (WHITE VINYL) 07/01/2022 06/14/2022
749846026972 UMBRELLAS, THE WRITE IT IN THE SKY (INDIE EXCLUSIVE) 07/01/2022 06/14/2022
617308014327 YAEJI EP 1+2 (IEX) 07/01/2022 06/15/2022
075678638022 LIZZO SPECIAL (IEX) 07/15/2022 06/22/2022
 
Don't forget for Alliance orders, if you want to fill through AEC either submit to be filled or mark Broadtime on your PO to your store.
 
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Broadtime Manual + New Features
Manual

You may explore solutions at your convenience using the manual. Remember we are here for you for support at any time!
Please email any suggestions you have to continue to improve the Manual.

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Previous Broadtime Store emails, which include valuable information and NEW FEATURES are available here: