[BROADTIME STORES] RSD Black Friday, Clutch Street Change, High Price Orders Reminder, What's New This Week + More - September 15, 2022
Hope you're all having a great week.
As you know, Record Store Day dropped its Black Friday List yesterday, which is available here and on your own site as a dropdown Genre with an additonal shortcut of https://[yourdomain]/RSDBF22. This always brings a great deal of excitement from customers and with it, traffic to your websites. We'll have our usual list of RSD Black Friday procedures for selling RSD titles online as we get a little closer to the holiday but in the meantime you may link to and promote the list on your sites and at RSD.
We've also gotten some questions lately on procedures for higher-priced orders that we've implemented over the past few months to help with fraud prevention. A reminder of the steps is below.
Speaking of procedures, don't forget if you need to update the address on a preorder that's already been submitted to AEC, there are specific steps you need to take to ensure products reach the customer. Details are in this week's 2 Minute Clinic.
As always, we have our list of social media assets currently available, newly featured preorders, what's steering this week and more.
Jon and the Broadtime team
- Clutch Street Date Change 📅
- High-Price Order Procedure 💲
- Minute Clinic: Changing a Preorder Address 🙋♂️🍎
- Newly Announced Featured Preorders ⚡
- What's New: September 16, 2022 🆕
- Social Media Content Currently Available 📱
- Preorders off/blocked 🚫
- Broadtime Manual + Newsletter Archive
Clutch Street Date Change 📅
We got word yesterday that Sunrise on Slaughter Beach, the latest from Clutch, which was due out tomorrow (Sept. 16) has been delayed.
While we don't have exact details on the new date, it sounds like this one will now street sometime in October.
If you have orders for this title, please be aware that customers may reach out asking about the status, at which point you can let them know the street date was slightly delayed.
As soon as we get an update, we'll be sure to pass it along.
Let us know if you have questions - email@example.com
High-Price Order Procedure 💲
In recent months, we implemented a "hold system" for large orders that total over $190. If you receive an order over that dollar amount, three things need to happen - two on your end and one on the Broadtime side - all of which are relatively quick/easy.
1. You'll receive an email informing you that an order has been placed that exceeds the $190 limit. At that point, you'll need to review the order and once you're confident the order is legit, you'll hit the "Force Submit to AEC" Button at the top of the order page.
2. Inform us that you've forced through a high-price order (using firstname.lastname@example.org) so that we can initiate step three.
3. We must then log into AEC, where a hold is placed on the order. We then manually clear the hold to allow it to process with Alliance.
Here's an example of the email you will receive when an order is placed on your website over $190:
High Price Order Alert for [Store Name]
This order needs manual intervention due to its large price. If it looks suspicious to you, please cancel it to prevent this message from recurring. (4 hour interval on orders from the past 24 hours).
Please reach out to email@example.com if you have any questions. Alternatively, if you are confident the order is legitimate, you may go ahead and submit it to AEC using the "Force Submit to AEC" button -- please do email firstname.lastname@example.org when you do this. You may also fill it yourself from your own inventory if desired.
06/13/22 - 412748 - $473.52
Why are we doing this? Fraud prevention. We've encountered issues in recent months of stolen credit cards being used to purchase higher-priced items (think game consoles, AirPods, etc.). We know this adds another step for everyone, especially when artists put out high-priced releases like the recently-announced Revolver reissue from The Beatles. However, we felt it was important to implement this process to add another layer of protection for you and Broadtime as a whole.
Why the $190 limit? In our research, we found that 98% of orders placed across Broadtime sites follow under this amount, so the vast majority of your orders should not be impacted by this change. This should also catch and account for higher-priced items that are often targets for fraud.
Note: Broadtime will do its best to assist you in addressing any fraud situations. This includes how to provide the best proof to dispute any charges, but ultimately the responsibility falls to the store, the banks on Stripe, and their respective dispute resolution processes. Hopefully, these tools will be a big help to you.
Sidebar: Sometimes, we notice orders being sent to a freight forwarder, which can also be suspicious. How to spot a freight forwarder: If you notice an order has an address and number that looks like an account number, for instance, 24 Main Street #453456 either on the main address line or on its own line, that is an indicator that it's going to a domestic warehouse to be shipped overseas. Sometimes these are legitimate but also sometimes it is hard to prove disputed fraud orders. Handle with caution.
If you have questions on this, please send us a note - email@example.com
Two Minute Clinic: Changing a Preorder Address 🙋♂️🍎
Bringing you some bite-sized training morsels for your busy life...
Newly Announced Featured Preorders ⚡
Below is a list of newly announced preorders that we are now featuring across your websites.
|Bobby Weir and Wolf Bros
||Bobby Weir and Wolf Bros: Live In Colorado
||Cry With Tears: Greek-Albanian Songs
||Creatures Of The Night: 40th Anniversary
What's New: September 16, 2022 🆕
These featured preorders come out Friday...whoop whoop...
||The Trouble With Fever
|Little Big Town
||Spanish Villager No. 3
||Girl Of My Dreams
SOCIAL CONTENT SHARING ASSETS Currently Available 📱
Remember, to add a tag for the artist and hashtag the album with your text posting for the best visibility... we have now added text and hashtags you may use.
Labels and Artists appreciate this coverage plus we have seen it really drives sales on your website.
Don't forget, these assets are now easily available with one click from your Admin Home. At the top left of the screen just under your store's logo, you'll see a link for "Social Media Assets" alongside a link to the store manual. This link will take you directly to any assets we currently have available and give you easy access to download them for use on your channels.
CURRENTLY AVAILABLE SOCIAL MEDIA CONTENT:
° WHISKEY MYERS - Tornillo 07-29
° ATEEZ - The World EP 1 Movement 07-29
° MAGGIE ROGERS - Surrender 07-29
° THE INTERRUPTERS - In The Wild 08-05
° NEIL YOUNG + PROMISE OF THE REAL - Noise and Flowers 08-05
° PAUL MCCARTNEY - McCartney I II III 08-05
° RICH RUTH - I Survived, It's Over 08-12
° DANNY ELFMAN - Bigger. Messier. 08-12
° GOO GOO DOLLS - Chaos in Bloom 08-12
° BEASTIE BOYS - Check Your Head 30th Anniversary 08-12
° ELTON JOHN - Remastered Vinyl Series 08-12
° R.E.M. - Chronic Town 08-12
° DEMI LOVATO - Holy Fvck 08-12
° FIVE FINGER DEATH PUNCH - Afterlife 08-19
° THICK - Happy Now 08-19
° ERIC CHURCH - & 08-19
° BLONDIE - Against the Odds 1974-1982 08-26
° JULIA JACKLIN - Pre Pleasure 08-26
° MARCUS KING - Young Blood 08-26
° MUSE - Will of the People 08-26
° PIANOS BECOME THE TEETH - Drift 08-26
° MEGADETH - The Sick, The Dying..and The Dead 09-02
° JON PARDI - Reissues 09-02
° ROXY MUSIC - Reissues 09-09
° CHARLEY CROCKETT - Man from Waco 09-09
° KISS - Kiss Off the Soundboard: Live inDes Moines 09-09
° MADISON CUNNINGHAM - Revealer 09-09
° OF MONTREAL - Freewave Lucifer f-ck f-ck f-ck 09-09
° PARKWAY DRIVE - Darker Still 09-09
° THE PARANOYDS - Talk Talk Talk 09-09
° MICHELLE BRANCH - The Trouble with Fever 09-16
° NEW: LITTLE BIG TOWN - Mr. Sun 09-16
° NEW: JOHN COLTRANE - Blue Train 09-16
° DAYGLOW - People in Motion 10-07
Check them all out on your own site with site-specific links for you.
https:// [yourstore]/SocialFeatures (This is the link now provided at the top of your Admin Home)
||ALICE IN CHAINs
||FAITH IN THE FUTURE (IEX Black & Red)
Don't forget for Alliance orders, if you want to fill through AEC either submit to be filled or mark Broadtime on your PO to your store.
Broadtime Manual + New Features
You may explore solutions at your convenience using the manual. Remember we are here for you for support at any time!
Please email any suggestions you have to continue to improve the Manual.
Previous Broadtime Store emails, which include valuable information and NEW FEATURES are available here: